Ongoing Website Support
Website Support & Maintenance That Keeps You Moving.
Bipixels provides ongoing website support and maintenance for growing businesses and creative agencies. Keep your website maintained, resolve technical issues, and move new improvements forward—with a technical partner who understands your website, systems, and priorities.
Why Ongoing Support Matters
Your Business Keeps Moving. Your Website Should Too.
Campaigns need new pages. Platforms and plugins change. Forms, integrations, and editing workflows need attention. Small issues become recurring interruptions when nobody has clear responsibility for resolving them.
Bipixels helps your team keep the website working and move improvements forward. We build familiarity with your setup, agree priorities, and handle the technical work around the people and tools already involved.
Proof in Practice
Long-Term Support. Proven Partnerships.
Chekin — Working Together Since 2018
Chekin’s partnership with Bipixels began with a WordPress website experiencing slow performance and downtime.
What started with a hosting migration developed into ongoing technical maintenance, development, and performance improvements.
The partnership has supported redesigns, hosting migrations, multilingual publishing, and new integrations as Chekin’s requirements evolved.
Ongoing since 2018 · Multilingual WordPress · Development · Integrations · Performance · Maintenance
Kiss Me in Paris — Working Together Since 2023
Ongoing website development and technical support for a luxury wedding and proposal planning brand in Paris.
Bipixels supports multilingual publishing, performance improvements, and new website functionality as the team’s requirements evolve.
Ongoing since 2023 · Multilingual WordPress · Development · Performance · New functionality
What We Support
Keep It Working. Keep Improving.
Support is scoped around your website, priorities, and existing team. It can include:
Website Maintenance & Updates
Keep your website maintained as its platform and dependencies change.
We handle CMS, theme, and plugin updates, review compatibility, and check affected functionality. Backup and recovery responsibilities are established before maintenance begins.
Troubleshooting & Fixes
Resolve the issues that interrupt visitors and your team.
We investigate broken layouts, form errors, plugin conflicts, editing problems, and other website faults. Where an issue involves hosting or a third-party service, we help identify the cause and coordinate the next steps.
Content & Campaign Implementation
Give your team the website changes needed to launch campaigns and publish content.
We build or update landing pages, reusable sections, forms, and content layouts using your existing design system and CMS. Your team can provide the content and creative direction while we handle implementation.
Performance Improvements
Keep performance in view as your website changes.
We investigate slow pages, heavy assets, script overhead, caching, and other technical bottlenecks. Performance checks and targeted improvements help address issues introduced by new content, tools, or functionality.
Integrations & Functionality
Keep your website connected to the tools your business uses.
We troubleshoot and extend connections with APIs, CRMs, forms, analytics, automation platforms, and other systems. New features and larger integration changes are assessed before implementation.
CMS & Editing Improvements
Make everyday website management easier for your team.
We improve templates, reusable components, content structures, and editing workflows so your team can publish and maintain content more confidently.
Technical Search & AI Visibility
Keep your website technically accessible and understandable as search and discovery evolve.
We help maintain crawlability, redirects, metadata, internal linking, structured data, and related technical foundations that support visibility across traditional search and AI-driven discovery.
When You Need Support
When Website Tasks Start Holding Your Team Back.
Your Website Needs Regular Attention
Updates, fixes, content changes, and new requirements keep accumulating without a clear owner.
Your Previous Developer Is No Longer Available
You need someone to assess the existing website, understand how it works, and establish a practical way forward.
Your Marketing Team Needs Technical Help
Your team can lead campaigns and content but needs development support to put website changes into practice.
Your Agency Needs Continuity After Launch
You need a technical partner who can support delivered websites, resolve issues, and implement new requirements alongside your creative team.
How We Work
Clear Priorities. Agreed Responsibilities.
01 — Review the Website
We review your platform, hosting, integrations, current issues, and upcoming requirements. This identifies immediate priorities and any limitations that affect support.
02 — Agree the Arrangement
We define responsibilities, costs, availability, and how requests are submitted and prioritised. We distinguish routine maintenance, fixes, and larger development tasks so you know what is covered and what needs separate approval.
Your team can continue leading content, marketing, and creative direction while Bipixels handles the technical work.
03 — Implement & Check
We complete the agreed tasks, using staging where appropriate and checking affected layouts, functionality, and workflows before release.
04 — Review & Plan Ahead
You receive a summary of completed changes, checks performed, unresolved issues, and recommended next steps. We use that information to agree the next priorities with your team.
Related Services
Support for the Next Stage.
Website Support FAQ
Questions, Answered.
Can you support a website built by another developer or agency?
Yes. Bipixels can assess an existing website and take on support responsibilities. We first review its platform, implementation, access, and dependencies to understand what can be supported and whether any initial fixes or documentation are needed.
Which website platforms do you support?
Our capabilities include WordPress, Webflow, Shopify, WooCommerce, and custom frontend development. The support available depends on the platform, implementation, and access. We confirm whether your setup is a suitable fit before work begins.
What is included in ongoing website support?
Support can include maintenance, troubleshooting, content and layout implementation, performance improvements, integrations, and new functionality. Your support arrangement defines the included work. Larger features, redesigns, and substantial changes may need a separate scope and estimate.
Can we start with a one-off fix?
Yes. You can start with a defined issue or improvement. We assess the requirement and agree the scope before implementation. An ongoing arrangement can follow if your website needs regular attention.
How quickly can you respond to a support request?
Response expectations depend on your support arrangement, availability, and the nature of the issue. We confirm support hours, communication channels, and how urgent requests are handled before ongoing work begins. Resolution time depends on the cause, complexity, and any third-party involvement.
Do you manage hosting, backups, and plugin licences?
We can assist with hosting configuration and related technical requirements. During onboarding, we establish responsibility for hosting, backups, recovery, premium licences, and renewals, including which services remain with your team or existing provider.
What determines the cost of website support?
Cost depends on the platform, condition of the website, integrations, expected workload, and required availability. We review your setup and priorities before proposing an arrangement. Additional work is discussed and estimated before implementation.
What do you need from us to get started?
Share your website URL, platform, current issues, and upcoming priorities, along with useful documentation or details of the people already involved. We then confirm the access needed and how to share it securely.
Need Ongoing Website Support?
Let’s Keep It Working.
Share your website, what needs attention, and what your team is trying to move forward. We’ll review the situation and determine the right next step.